Refunds and Cancellations Policy.

Nothing in this policy removes or limits any right you have under South African law. Your statutory rights under the Consumer Protection Act, 68 of 2005, the Electronic Communications and Transactions Act and other applicable legislation continue to apply in full, including your rights in respect of defective or non-compliant goods.

For any cancellation, refund request or quality concern, contact us through our store's contact page or email vantashield.co.za@gmail.com. Please include:

• your order number
• the product name and the date you ordered or received it
• what you would like us to do, and why
• photographs, if the product is damaged or defective
• the best way to reach you

We consider every request on its own facts and will come back to you about it.

If your order has not yet been dispatched, contact us as soon as possible with your order number. We will confirm whether the order can still be cancelled and, if so, process the cancellation.

If a product is defective, unsafe or not as described, your statutory remedies under South African law may include a repair, a replacement or a refund. Tell us what happened and we will assess the product and the circumstances, then confirm the remedy with you.

The law does not always require a refund where you have simply changed your mind. Where the law does not require one, we may still accept a return. Each case is assessed fairly against the circumstances, the condition of the product and the time since delivery, and we will explain the outcome to you.

Once we confirm a return with you, we will tell you how and where to send the product back. Please keep the product and its packaging until your request has been resolved.

Once a refund is approved, we will confirm how it will be paid and keep you updated until it has been processed. If a request is not approved, we will explain why and what your options are, including your statutory remedies.

Effective date: 13 October 2026.